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HP Recommended
Microsoft Windows 10 (64-bit)

I have HP Harmon Kardon 3.5 MM Multimedia speakers. It has a 3.5 mm jack connector. For some unknown reason, the speakers do not work. I even tested the speakers by connecting it to my cellphone and another laptop, but no success. The light on the speaker powers on, but no sound comes in. 

 

I have a computer that has a 3.5 mm audio jack on the front of it.  If I plug headphones into it, the audio properly plays through the headphones, and if I plug in external speakers it used to play through them as well. The audio no longer plays through the speakers, but if I plug in the headphones instead it works.

 

Regards,

Helan

[edit]

1 REPLY 1
HP Recommended

@Helan458

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the HP speaker. 
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:
 www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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