• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Omni 27-1054 Desktop PC
Microsoft Windows 10 (64-bit)

I have been having issues with the sound driver. But am able to use bluetooth speaker for sound. I'm using an OMNI27 with beats audio installed in it. I downloaded the HP PC Hardwqare diagnostics windows 1.8.1.0 this morning and ran the system tests and it came back with the "Short Drive Self-Test" failed. all others passed. I want to know what this means and does it have anything to do with the audio driver, and is it an easy fix or do I need to have a service done?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

If you received a Short Drive Self-Test failure report, that means the hard drive is on its way out, and may need to be replaced.

 

Back up any files you don't want to lose as soon as possible,

 

For the onboard audio, see if this W10 audio driver from a newer model AIO PC also works on yours.

 

Restart the PC after installing the driver.

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

If you received a Short Drive Self-Test failure report, that means the hard drive is on its way out, and may need to be replaced.

 

Back up any files you don't want to lose as soon as possible,

 

For the onboard audio, see if this W10 audio driver from a newer model AIO PC also works on yours.

 

Restart the PC after installing the driver.

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

HP Recommended

Thank you Paul_Tikkanen, I was able to download the driver and it worked fine. As far as the hard drive goes I have what I need backed up which isn't much. Hopefully I will be able to upgrade to a windows 11system before it goes out completely. Thank You.

Sincerely SPR59

HP Recommended

You're very welcome.

 

You could also replace the hard drive if it fails completely.

 

Below is the link to the service manual.

 

670182-SJ2_Bodie_USG_APJ.book (hp.com)

 

You can reinstall W10 for free by making a bootable USB installation flash drive with the Microsoft media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

Boot from the installation media, when you get to the part of the installation that asks what version of W10 you want to install, select the same version of W10 that you had for W10.

 

Then you will be asked to enter a product key.

 

Select the 'I don't have a product key' option, and W11 will install and automatically activate after you are connected to the internet.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.