HP Pavilion 27xi Monitor No Sound

[VinT1]

Hi, I bought HP Pavilion monitor model 27xi and connect to my HP Envy laptop, No sound if connect to the laptop type C port, If unplug then got sound from the laptop. Please advise. Thanks

[A_Gayathri]

Hi @VinT1,

Welcome to the HP Support Community

I understand you are facing an audio-related issue with your OMEN Laptop - 15-Ek0019nr stopped recognizing speakers. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?

While you respond to that please try the below steps:

Please try the following Troubleshoots steps. 

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Restart the unit 

Update the BIOS, & Audio drivers:

• Here's the link to download and install the above updates: Click here

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video, and game controllers.

Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant: 

• Reference Video: How to Resolve Audio Issues Using HP Support Assistant

Run HP Support Assistant to diagnose the Audio Issue: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

Open HP Support Assistant and then click My devices in the top menu, and then click Troubleshooting and fixes in the My PC or My notebook pane.

Select Troubleshoot No Sound from the Computer option on the screen and follow the steps.

If the issue with the sound continues, Run a hardware diagnostics and check if it's a hardware issue:

• Hold the power button for at least 10 seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second.
• When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click Component Test
• Select Audio/Speaker Test.
• Run Quick Test - Run once
• If a component fails a test, write down the failure ID (24-digit code) and let me know

Hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!