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seanb47
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Message 1 of 3
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HP Pavilion 500-314 No Sound.

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Pavilion 500-314
Microsoft Windows 8 (64-bit)
So,we sent our PC in over a year ago when it was still under factory warranty to have the issue looked at. You guys ended up replacing the sound card. A little over one year later it stopped working again. Our kids play downloaded games on it fairly often and we tried everything imaginable to check for what and why it stopped working and so far no luck. What else can we do at this point?
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A4Apollo
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Message 2 of 3
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Hi! @seanb47, Welcome to HP forums.

 

I understand you have audio issues with your PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your laptop?

 

Have you tried checking with different speakers or headphones?

 

As you mentioned you are unable to play audio on your PC.

 

Connect the speakers to the rear audio port and check if you are able to get the audio.

 

Please try the steps recommended below.

 

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of IDT High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.


Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

 

If the issue still persists uninstall the audio driver from device manager on your PC and install the drivers using HP recovery manager.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

baretutus
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Message 3 of 3
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With all the "help" out there and after 2 mos. of searching for an answer to my no sound...

THIS. REALLY. WORKED. 

holy cow! I was getting ready to buy another sound card as my only option and if that didn't work I was going to buy a new pc; 

so very glad I found this solution

THANK YOU, THANK YOU, & THANK YOU!!!

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