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HP Recommended
HP Pavilion All-in-One - 27-xa0035xt
Microsoft Windows 10 (64-bit)

no sound from computers speakers however I can access sound by use of ear buds.

1 REPLY 1
HP Recommended

Hi @Hawk1949,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

You can attempt to resolve audio issues such as no sound is coming from the speakers (no volume or the audio is not working), or the sound is muffled, intermittent, crackling/popping, or otherwise distorted.

 

Restart the computer

If no sound comes from the speakers or headphones connected to your computer, an application controlling the device might be preventing other applications from using the speakers or headphones.

Restart your computer, and then test the audio to see if the problem is fixed.

Run Audio Check in HP Support Assistant

Run Audio Check in HP Support Assistant to make sure that the audio device is functioning properly.

Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.

In Windows, search for and open HP Support Assistant.

On the My Dashboard tab, click Fixes & Diagnostics.

Click Troubleshooting and fixes in the My notebook pane

Click Audio Check in the One click fixes section.

Click Next, and then wait for the audio test to complete.

Clicking Next to start the Audio Check

Review the test results on the audio and microphone diagnostic results sections, and then click Test Audio.

Reviewing the audio test results, and then clicking Test Audio

If the sound is not heard correctly, click Unable to Hear Audio and then follow the on-screen instructions. CLICK HERE

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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