• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-21-2018 01:03 PM

HP Recommended

This solution worked for me as well. However, every so often the there is an update that changes the driver back to the Conexant driver and you have to repeat these steps. It's annoying. I would recommend to HP stay away from using Conexant devices until they can develop a mature and tested end-product.

Was this reply helpful? Yes No

‎06-14-2018 05:45 PM

HP Recommended

Just an update on this - the latest driver which is SP87156 availableon HP website for the Prodesk also still has the problem! My client installed it by accident and it broke her sound again. It's version 8.65.268.0 Rev A.

 

We reverted back to the patched version i mentioned earlier.  It seems only the 'fixed' version works on W10 - SP82457 8.65.243.0 Rev A.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.