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‎08-23-2020 03:12 PM

HP Recommended
Product: HP TouchSmart 320
Operating System: Microsoft Windows 10 (64-bit)

I recently received this HP TouchSmart 320 All-in-One Desktop and when I factory rebooted, it asked if I wanted to get the latest up date to Windows 10, so I did. Fast forward to current issue, my audio driver does not work, I have done every Windows upgrade available that was detected my BIO-S is 7.05. I have ran through the advance trouble shooting and did the default restart and apply and still no audio driver. When I try to manually detect the driver, uninstall and reinstall their is a message displayed saying there is a still an issue and go the manufacturer's website. I am stuck now and have tried troubleshooting for the last 4+ hours and could really use some new ideas or guidance.

 

Thank you in advance. 

1 REPLY 1

‎08-23-2020 03:22 PM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if the W10 IDT audio driver from a newer model desktop PC also works on yours.

 

Restart the PC after installing the driver...

 

VERSION: 6.10.6504.0     July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

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