HP Touchsmart 600-1352 windows 7 no sound from internal speaker or headphones

[Robinsegg2]

Okay, so I tried Contact Support & am shown that HP no longer services my product.

I am still trying to download the Hardware Diagnostics UEFI, but it will not install. Do you have any idea why?

[MKazi]

@Robinsegg2

Hi,

as @Dvortex is out of the office, I'm replying to you. You've been fabulous to work with considering your superb technical skills, remarkable patience and great attitude. Kudos to you for that.

Do you receive an error while trying to install the HP UEFI diagnostics?

Also, let me know your country of residence and I'll try to find the contact information for you. 

Cheers! 🙂

[Robinsegg2]

@MKazi, thank you!

I'm not sure what good it will do to find a contact, since apparently HP no longer services my product, but if you can find me help I'd certainly appreciate it!

There is no error message, it just looks like it is in the process of installing with the green progress bar 3/4 full. It sits like that forever. I'm unable to cancel the task or close the window -- I have to turn off the computer to exit the task. A couple of times I've had a message box appear saying it was unable to be installed, & try again later.

[Robinsegg2]

Oh, forgot to add I'm in Hamilton, Ontario, Canada.

[Robinsegg2]

Also, I used to have HP Beats Audio. The icon is on my desktop, but I can't get it to run. It seems to no longer be installed. Would I need Realtek Audio as well? Or only one of these?

[MKazi]

@Robinsegg2

I have sent you a private message with contact information for HP phone support for your region.

You may try to reinstall the audio drivers from this link. The beats audio may not work if the drivers are corrupt. 

Good luck! 

[Robinsegg2]

Dropbox can't  open the file on my ipad. Can you please reply & just type the link into the message?

Thanks!