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‎09-17-2019 06:43 AM

HP Recommended
Product: HP E243 MONITOR
Operating System: Microsoft Windows 10 (64-bit)

i have my lenovo laptop connected to HP E243 monitor via HDMI cable, and made this as my default audio device. but there is no audio output when i play any file. (tried another e243 monitor-same result). 

 

but the laptop gives sound on other brand monitors. I tried troubleshooting with HP supports assistant/display assitant/windows audio troubleshooting. nothing helper. updated audio driver to latest 

5 people had the same question
3 REPLIES 3

‎09-17-2019 09:09 AM

HP Recommended

Here is the user guide for the E243

http://h10032.www1.hp.com/ctg/Manual/c05638634

I might be just not seeing it, but I do not see any mention of audio capabilities for that model.


I'm not an HP employee.
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‎09-18-2019 12:52 AM

HP Recommended

thank you for your response.

i had checked the manual, windows recognise the display audio device. ( https://www.youtube.com/watch?v=_vaf56JjcQ0 - please see the video that a user playing audio on same display ) 

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‎09-18-2019 04:56 AM - edited ‎09-18-2019 04:58 AM

HP Recommended

Unfortunately, that video has no indication about the audio.  It could very well be that the PC the monitor was connected to already had speakers connected.

Please provide a screenshot of the audio device that Windows reports.


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