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‎01-31-2023 11:11 AM

HP Recommended

Hello: I recently purchased a completely new HP desktop system, including the HP960 4K webcam. The video camera is working well, but I cannot get the microphone to work. The microphone is successfully detected by Windows and I can even pass it through the microphone test (I see the mic sensor bar moving when I talk). However, none of the software that I use recognizes the mic. For example, even when I try to dictate in Microsoft Word, I get an error message (along of the lines of 'there is a problem with your mic'). 

Based on my cursory internet search, I got the sense that this may be a hardware issue - but I wanted to confirm that before I return the device.

Thanks.

Jakub

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