Head phone jack not working

[Bassix]

Hi - up until yesterday the headphone jack was fine. Now no sound comes off the PC even with the output jack inserted into the headphone socket.

[Kuroi_Kenshi]

Hi @Bassix,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP All-in-One 24-cr0000a has stopped outputting sound through the headphone jack, even though it was working previously. Let’s go through a few steps to troubleshoot this.

1. Check Headphones

Test your headphones on another device (phone, tablet) to confirm they are working.

Try a different set of headphones on your PC to rule out a headphone issue.

2. Check Volume & Output Settings

Click the speaker icon in the system tray → ensure volume is not muted.

Right-click the speaker icon → Open Sound settings → under Output, make sure the correct device (Headphones) is selected.

If headphones don’t appear, proceed to the next steps.

3. Replug and Restart

Disconnect the headphone.

Shut down the PC completely.

Re-insert the headphone and power on the PC.

4. Check Sound Drivers

Press Windows + X → Device Manager → Sound, video and game controllers.

Right-click your audio device → Update driver → Search automatically.

If already updated, try Uninstall device → Restart PC, Windows will reinstall the driver automatically.

5. Run Windows Troubleshooter

Go to Settings → System → Sound → Troubleshoot.

Follow the prompts to detect and fix audio issues.

6. Check Audio Jack Hardware

Inspect the headphone jack for dust or debris and clean gently if needed.

Test the front and rear audio jacks (if available) to see if one works.

7. Check BIOS / Audio Settings

Restart the PC → press ESC → F10 to enter BIOS.

Navigate to Integrated Peripherals / Audio Settings → ensure Audio Controller / HD Audio is enabled.

Save and exit BIOS.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,