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aidanlocke
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Message 1 of 2
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Headphone jack not working on HP OMEN

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HP OMEN
Microsoft Windows 10 (32-bit)

Headphone jack on my CPU works sometimes, but more often than not it just has no audio. It's not the headphones or the OS because it works just fine when plugged into the monitor, but then I am unable to use the microphone.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@aidanlocke,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check whether the issue is resolved.

 

Make sure the device is recognized by the computer

  1. Connect the device to the computer.
  2. From the Start screen, type sound to open the Search bar, then select Sound from the search results.
  3. Click the Playback tab in the Sound window.
  4. Right-click an empty area of the Sound window.
  5. Click Show Disabled Devices and Show Disconnected Devices.
  6. If the device is listed as "Currently unavailable" or "Not plugged in," disconnect it, then reconnect it to the port. If the device is still not detected, refer to the Check the headphones or headset section of this article to check the device and connections.
  7. Test the device by sending a signal from the sound source. For example, play a .mp3 music file to test the headphones or speak into the microphone to test a headset.

If it's not detected, then either your drivers are missing or the headphone jack itself has failed. It's not the drivers, considering the speakers are fine, so we can rule that out,

If you have the headphone showing under playback devices, then all you need to do is set them as the default and that should fix your problem.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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