Headset Microphone requires reconnection

[Hamcall1]

I use a headset microphone with my application.  In order to get the headset microphone audio to come through my app, I haved to unplug and replug the headset microphone cable.  It doesn't matter if I use the rear jack or the jack on the front (top).  

If I open up Sound, Recording, Headset Microphone,  I see either two Jack Information listed, or one Jack information.  It lists two when the microphone is not working, and one when it is working (after I unplug and replug the connector).

I am worried I might wear out the mic connector as I have to do this every time, I reboot my computer.

[Gaya1239]

Hi @Hamcall1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you’re facing may be due to an audio driver or configuration problem rather than a hardware fault. 

Here are some steps to help resolve this:
 

1. Update or Reinstall Audio Drivers

• Go to Device Manager by right-clicking on the Start button and selecting Device Manager.
• Expand Sound, video, and game controllers.
• Right-click your audio driver (likely something like Realtek Audio or High Definition Audio Device) and select Update driver. Choose Search automatically for drivers.
• If updating doesn’t help, try right-clicking and choosing Uninstall device. After uninstalling, restart your computer, and Windows should reinstall the driver automatically.

2. Set Default Audio Device

• Go to Settings > System > Sound.
• Under Input, select your headset microphone as the default input device if it’s not already.
• Open Control Panel > Sound > Recording tab and set your headset mic as the default device to ensure Windows prioritizes it.

3. Check for Enhanced Audio Features

• In Control Panel > Sound > Recording tab, double-click on your headset microphone.
• Go to the Advanced tab and uncheck any options under Exclusive Mode if they’re enabled. Sometimes exclusive mode can create conflicts with certain applications.
• Under the Enhancements tab, disable any enhancements that might be interfering with the microphone.

4. Check for Conflicting Apps

• Some applications may take exclusive control of the microphone, which may cause it to be unavailable on restart.
• Make sure that the audio settings within your application match those in Windows.

5. BIOS Update (Optional) Software and Drivers for HP ENVY Desktop PC TE02-0000i

• In some cases, updating the BIOS can resolve hardware compatibility issues. Check HP’s support site for your HP ENVY Desktop TE02-0xxx model to see if a BIOS update is available and carefully follow the installation instructions if so.

Refer to this document: HP ENVY Desktop PC TE02-0000i User manual

HP PCs - Microphone Troubleshooting (Windows 10)
Advanced Sound Troubleshooting (Windows 11)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hamcall1]

I tried all your suggestions, and I still have the same problem.

Since I have to unplug my mic and plug it back in to get it to work, I decided to put a short trs extension cord to avoid wearing out the connector on the back of the computer.  This didn't work, I have to physically unplug the connector a and plug it back in.   

Here is the jack information after I reboot my computer. And here is the jack information after I unplug my mic and plug it back in.  As you can see, the computer has now recognized my mic plugged into the rear  jack.  The front panel jack is not listed anymore. 

[Gaya1239]

Hi @Hamcall1,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!