Headset microphone not detected (says unplugged)

[mxr]

I have a Bose QuietComfort 35 II headset that I plug into the front audio jack of my HP Pavilion Desktop - TP01-0165z. Output works fine, but no input devices are detected - in the Sounds > Recording tab, it says the microphone is unplugged. I've updated the Realtek Audio driver to the latest version. How can I fix the input?

[praveenbv]

Hi@mxr, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps Audio issue 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

Realtek High-Definition (HD) Audio Driver

Option 2: Update the audio driver in Device Manager

1. Open Device Manager.
2. Expand Sound video and game controllers.
3. Right-click on Realtek Audio Device.
4. Select Update Driver Software.
5. Select Search automatically for updated driver software.
6. Follow the on-screen instructions to download and install the driver.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[mxr]

I followed both options 1 and 2 and all my drivers are up to date. The microphone still says it's unplugged.

[praveenbv]

Hi@mxr,

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!