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Lilwil
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I cannot connect my samsung galaxy S9 to the audio using bluetooth connexion

HP Recommended
HP Pavilion All-in-One 27-xa0xxx
Microsoft Windows 10 (64-bit)

I cannot connect my Samsung Galaxy Phone S9 to the audio system of this computer using Bluetooth connection. The phone is pairing correctly with Windows10. I can connect using Bluetooth with other devices (portable speakers, car, etc.) but can't to this computer despite the specification says that I can stream music from the phone to the speakers' system. 

Please help,

Thank you, Robert

2 REPLIES 2
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 3
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@Lilwil,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the exact model and the product number for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Lilwil
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Message 3 of 3
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Hi,

I sent you all information about my computer. Have you found any solution to my problem? The audio on this computer works well on all other applications except the problem I am referring to.

I hope you can help me with this ,

Regards,

Robert

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