I lost input and output Audio sound. HP PC Pavilion Slimline S5-1120, Windows 10

[Rocas1932]

I lost input and output Audio sound. HP PC Pavilion Slimline S5-1120, Windows 10

[Raj2111]

Hi @Rocas1932 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 Please follow these steps:

1. Check Volume & Output Device

• Ensure the volume is up and not muted.
• Right-click the speaker icon in the taskbar and select Open Sound Settings. Ensure the correct output device is selected (e.g., Speakers).

2. Update or Reinstall Audio Drivers

• Press Windows + X, select Device Manager.
• Expand Sound, video and game controllers, right-click your audio device, and select Update Driver or Uninstall Device (then restart your PC).

3. Run Audio Troubleshooter

• Go to Settings > Update & Security > Troubleshoot.
• Select Playing Audio, then follow the instructions to detect and fix issues.

4. Check Playback Devices

• Right-click the speaker icon > Playback Devices.
• Ensure the correct device is set as Default. If not listed, right-click and choose Show Disabled Devices.

5. Check for Windows Updates

• Go to Settings > Update & Security > Windows Update and install any available updates.

6. System Restore

• Type "System Restore" in the search bar and choose Create a restore point.
• Select System Restore and follow the prompts to revert to a previous working state.

Let me know if you need more help!

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Rocas1932]

I still have the problem with no Audio input and output.

Speaker in the taskbar has a red x mark.

I do not have audio drivers in Device manager.

Please let me know if you need additional information.

[Rocas1932]

Do not have Audio sound. HP PC Pavilion Slimline S5-1120, Windows 10

The speaker in the taskbar has a red mark.

Missing Audio Drivers input and output in the Device Manager

Missing Audio controllers in the Device 

Do not have any sound in the PC

[Raj2111]

Hi @Rocas1932 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support

[Rocas1932]

Good morning,

Besides all I have said before, another problem is that HP does not recognize Windows 10 for my HP  PC.

HP goes up to Windows 8. 

What will be if I install Windows 8 in my PC? In this way I believe will be a probability of installing Audio drivers and controllers if necessary.

Please let me hear from you.

Thank you.