I recently updated audio drivers since then computer reports no audio device installed

[DocDen1]

I updated my audio drivers and since then my computer reports no audio device installed, my PC is a HP Pavilion 24-ca 

[Raj_05]

Hi @DocDen1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue of "no audio device installed" after updating audio drivers often occurs due to a conflict or incomplete driver installation. Here’s how you can resolve it.

Check Audio Connections

• Ensure external speakers or headphones are properly connected.
• For built-in speakers, ensure the volume isn’t muted.

Reinstall the Audio Driver

1. Uninstall the current audio driver:
   • Press Windows + X and select Device Manager.
   • Expand Sound, video, and game controllers.
   • Right-click on the audio device (e.g., Realtek, Intel, or similar) and select Uninstall device.
   • Check the box for Delete the driver software for this device (if available) and confirm.
2. Restart your PC:
   • Windows will attempt to reinstall the default audio driver.

Install the Correct Driver from HP

1. Go to the HP Support website.
2. Search for your model: HP Pavilion 24-ca.
3. Locate and download the Audio Driver compatible with your Windows version.
4. Install the driver and restart your PC.

Run Windows Troubleshooter

1. Press Windows + I to open Settings.
2. Go to System > Troubleshoot > Other troubleshooters.
3. Select Playing Audio and run the troubleshooter.

Check BIOS Settings

• Restart your PC and enter BIOS/UEFI by pressing the required key (usually Esc, F2, or F10).
• Ensure the audio device is enabled in BIOS settings.
• Save changes and exit.

Update the Operating System

• Press Windows + I to open Settings.
• Go to Windows Update and check for updates.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[thomas598brown]

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@DocDen1 wrote:

I updated my audio drivers and since then my computer reports no audio device installed, my PC is a HP Pavilion 24-ca 

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Hello,

This sounds very frustrating! Here's a step-by-step to troubleshoot:

1. Reinstall Drivers:

   • Go to Device Manager, find your audio drivers under "Sound, video, and game controllers," right-click and select "Uninstall device."

   • Restart your computer and let Windows automatically reinstall the driver.

2. Run Windows Troubleshooter:

   • Right-click the sound icon on your taskbar.

   • Select "Troubleshoot sound problems."

3. Update Audio Settings:

   • In the same Device Manager, click "View" > "Show hidden devices".

   • Double-click your audio device and check if it's enabled.

4. Boot into BIOS:

   • Ensure the audio device is enabled in your BIOS. Sometimes driver updates might disable onboard devices.

5. HP Support:

   • Use or contact us directly for further assistance.

Has anyone else faced this challenge and found a different solution?

Best Regards,
Thomas Brown