I teach online music lessons via Zoom and the microphone suppresses the instruments

[KarenJ61]

I bought this desktop all-in-one to upgrade from my laptop because I teach online music lessons via Zoom.  The microphone seems to pick up my voice okay but when I play the flute it automatically suppresses the sound to either nothing or a sound so low that it is unintelligible.  I was able to teach lessons on my previous HP laptop with no problems (must have original sound on for musicians in ZOOM).  This computer is suppressing the flute all the time (even in recordings) so there must be an internal setting that can be adjusted to keep the original sound, but I cannot find any advanced settings for the microphone. How can I stop the computer mic from automatically suppressing the flute?

I even bought a Blue Yeti X external mic and the same thing happened and I know other flute teachers that use this mic without problems.  The external mic added a second problem when I plugged it in it caused the original built-in mic and speakers to no longer be recognized (I spent a day with a Microsoft guy getting them back.  So my second question is: how can I have both the external mic and the built-in mic as options on this compute?  (so that I can also have a speaker (the Yeti only has a headphone, and it took out all built-in audio).  I have spent a lot of money to get better quality Zoom for my students (purchased Zoom would not work on the laptop without constant glitches) but it doesn't work. 

If anyone else is experiencing this my temporary work around was to dial in and use phone audio, but that is not sufficient for the long run.

Please help this is my livelihood!

[Rainbow23]

Hi @KarenJ61,
Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

I see that you are facing audio issues with your HP Pavilion All-In-One PC 24-Ca1000i (4N599AV) while using the Zoom app.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Link 

Let me know if this works.
Take care and have a good day.

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