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Honor Student
Posts: 4
Member Since: ‎04-09-2017
Message 1 of 4 (836 Views)
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IDt IDT Audio Device download

Product Name: HP ENVY 20 ToouchSmart PC
Operating System: Microsoft Windows 10 (64-bit)

I've had no audio on this PC ever since I upgraded to windows 10.  I was able to download the update driver at one time, but it woiuld lnot install, giving a code of 0x8007001f. I factory reset my PC and tried to download and install the update driver again and I get a message, system does not support this update, 9998. I need my audio. HELP PLEASE!

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Re: IDt IDT Audio Device download

Hi:

 

The only suggestion I can offer would be to try this IDT W10 desktop PC driver.  Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

 

If that fails to work, you may be able to get basic sound by performing the following steps...

 

Go to the device manager and click to expand the Sound, video and game controllers device category.

 

1. Select the IDT High Definition Audio CODEC under that category.

2. Select Driver tab.

3. Click the Update Driver button.

4. Select  -> Browse my computer for driver software.

5. Select -> Let me pick from a list of device drivers on my computer.

6. Select  High Definition Audio Device (Not  IDT High Def...  this is important.) and click Next.

    A warning message may appear,  but click Yes.

7. Windows has successfully updated your driver software.

8. Restart the PC.

 The key is step 6.

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Provost
Posts: 89,030
Member Since: ‎07-13-2010
Message 2 of 4 (828 Views)

Re: IDt IDT Audio Device download

Hi:

 

The only suggestion I can offer would be to try this IDT W10 desktop PC driver.  Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

 

If that fails to work, you may be able to get basic sound by performing the following steps...

 

Go to the device manager and click to expand the Sound, video and game controllers device category.

 

1. Select the IDT High Definition Audio CODEC under that category.

2. Select Driver tab.

3. Click the Update Driver button.

4. Select  -> Browse my computer for driver software.

5. Select -> Let me pick from a list of device drivers on my computer.

6. Select  High Definition Audio Device (Not  IDT High Def...  this is important.) and click Next.

    A warning message may appear,  but click Yes.

7. Windows has successfully updated your driver software.

8. Restart the PC.

 The key is step 6.

Honor Student
Posts: 4
Member Since: ‎04-09-2017
Message 3 of 4 (361 Views)

Re: IDt IDT Audio Device download

I assume it worked, the red x went away on the speaker emblem in lower rt corner of screen. Thank You so much.

 

Provost
Posts: 89,030
Member Since: ‎07-13-2010
Message 4 of 4 (355 Views)

Re: IDt IDT Audio Device download

You're very welcome.

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