Intel(R) Smart Sound Technology (Intel(R) SST) OED

[KIRA3112]

I need help

[Hawks_Eye]

Hi @KIRA3112 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand you're seeing Intel(R) Smart Sound Technology (Intel(R) SST) OED related to your HP device on Windows 11, and I'll be glad to help. 

To ensure we provide the most appropriate troubleshooting, I'd like to gather a few details first before suggesting any steps.

Could you please share:

What is the exact HP product model?

• Example: HP Pavilion, HP ENVY, HP EliteBook, HP Victus, HP OMEN, etc.
• If possible, provide the full product number.

What issue are you experiencing related to Intel(R) Smart Sound Technology (Intel(R) SST) OED?

• No sound from speakers
• No sound from headphones
• Microphone not working
• Audio distortion/static noise
• Driver error in Device Manager
• Blue screen or system crash
• Something else

Are you seeing any specific error message?

• If yes, please share the complete error text or a screenshot.

When did the issue begin?

• After a Windows update
• After a BIOS update
• After an audio driver update
• After installing new software
• Unsure

In Device Manager, do you see any warning symbol next to:

• Intel(R) Smart Sound Technology (Intel(R) SST) OED
• Intel(R) Smart Sound Technology Audio Controller
• Realtek Audio device

Have you already tried any troubleshooting? If yes, please let us know what you've attempted so far and the results you observed.

Once we have these details, we'll be in a better position to identify whether this is related to the audio driver, Windows configuration, Intel SST components, or the HP audio stack and provide the most relevant next steps.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.