Intermittent sound at regular

[Alex-US]

I get intermittent sound, looks like something is turned ON and immediately OFF. Please help. I recently moved from Win 10 to Win 11. But I'm not sure if that was the origin of the problem. Please help. Thank you.

/Alex

[Hawks_Eye]

Hi @Alex-US 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating audio driver issue on your HP Desktop with Windows 11. 

Here are a few steps you can try to address the problem.

Uninstall and Reinstall Audio Drivers:

• Uninstall Drivers: Go to Device Manager (you can search for it in the Start menu). Expand the Sound, video and game controllers section. Right-click on your audio device and select Uninstall device. Make sure to check the box that says Delete the driver software for this device.
• Reinstall Drivers: After uninstalling, restart your computer. Windows should automatically reinstall the default audio driver. If not, you can manually download and install the latest driver from the HP website.

Check Windows Updates:

• Sometimes Windows updates can affect drivers. Go to Settings > Update & Security > Windows Update and check for any pending updates. Install them if available, as they might include fixes for your issue.

Run Windows Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters. Run the Playing Audio troubleshooter to see if it can detect and fix any issues.

Check Default Playback Device:

• Right-click the Sound icon in the taskbar and select Open Sound settings. Under Advanced sound options, ensure that the correct playback device (speakers) is set as the default.

Update BIOS and Chipset Drivers:

• Sometimes, updating the BIOS and chipset drivers can resolve hardware-related issues. Visit the HP support site and download the latest BIOS and chipset drivers for your model.

Check Audio Settings:

• Ensure that your audio settings are correctly configured. Go to Settings > System > Sound and ensure that the correct output device is selected and the volume levels are adjusted properly.

Check for Conflicting Software:

• Ensure no other software is interfering with your audio settings. Sometimes third-party audio software or utilities can conflict with the default drivers.

Perform a System Restore:

• If the issue started after a recent change or update, you might consider performing a system restore to a point before the issue began. Go to Control Panel > System and Security > System > System Protection > System Restore.

I hope this helps.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye