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Locked

‎03-29-2020 03:19 PM

HP Recommended
Product: HP TouchSmart 300
Operating System: Microsoft Windows 7 (64-bit)

The internal loud speakers and mic are not working on my HP TouchSmart 300 PC, Checks cannot find them

1 REPLY 1

‎04-02-2020 06:33 PM

HP Recommended

@DavidITS300
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By the end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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