Internal Microphone shows "Currently Unavailable"

[kitrit]

CANNOT RECORD through computer's INTERNAL MICROPHONE.

Internal microphone and Internal Rear Mic (not headphones or line-in microphone) keep showing in GRAY & "CURRENTLY UNAVAILABLE."

I have updated ALL drivers for Sound in the Device Manager.  There are NO EXTERNAL connections to check for the INTERNAL MICROPHONE.

ALL Sound levels have been set to high.

Computer plays sound from CDS, videos, and websites PERFECTLY....

BUT WILL NOT ALLOW ME TO SELECT EITHER THE  "MICROPHONE" or "REAR MICROPHONE"....keeps appearing in GRAY color and showing "CURRENTLY UNAVAILABLE."

[KrazyToad]

@kitrit

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I understand that the internal Microphone is not working

I'll try my best to help you.

I appreciate your efforts and expertise in diagnosing the issue

May I know since when are you facing this issue?

Please run a Test on the Microphone from the F2 Diagnostic

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio/ Microphone ( or similar option )

Also download the BIOS from this Link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-500-200-desktop-pc-series/539...

If the Test pass, please perform a System Restore to an earlier time before the issue started

- Shut down the computer completely.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 10 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
 

Keep me posted how it goes

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted"