Is there live tech support?

[John90909090]

Is there any live help for this issue I'm having? I don't have a smart phone so can't use whatsapp or the other methods listed to contact someone about my problem.

Just bought this computer and the problem is whenever I play a new video the sound starts off really low and then raises over a few seconds. I miss the beginning of the video because of this. Does it every time.

[Dragon-Fur]

@John90909090 

Welcome to the HP Community --

We are all "live" - no AI here, at least not yet.

Options

If you need or want to speak with HP Support,

Submit your case for in-Warranty repair.

You do not need a smart phone.

I cannot vouch for the days or hours of operation in your region -- you might need to wait for the "work week".

Support links provided later in this message

Audio - changing level

Audio is not one of my specialties -- I can provide some of the basics that might at least help you eliminate a few of the potential areas of concern.

What if?

Later, If needful,

Start a new Question > provide a short meaningful subject line to identify you want help for Audio issues

Include the system name and OS version information,

Include your description as you have done here

Include the steps you have tried to solve the problem on your own.

 Post New Question

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New System - The usual parade of events

Brand new systems generally need at least a couple of runs through Windows Update to get caught up.

What?

Depending on how long the device was held before it was purchased, Windows Update might take a few minutes and a single run or it might require two or more "Get updates" runs during which the system will try to capture what is needed.  You can perhaps expedite the process a little bit by opening Windows Update after the system reboots and running a "Check for Updates".

The system might need one or more HP Drivers to complete its setup.

Some people use the HP Support Assistant to update drivers.

You can also check / download / install drivers manually.

For example,

Category Software and Drivers

Operating System = Windows

Operating System Version = Windows 11

All Drivers

Open all

Realtek High-Definition (HD) Audio Driver 

What else?

Category Troubleshooting

Try / Start with Computer Diagnostics and / or Hardware Diagnostics

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Things that are HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Do not be a victim.

Stay vigilant.

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

HP Pavilion All-in-One PC 24-ca1000a (4N402AV)  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[John90909090]

Driver updates have not worked nor changing settings. Will wait until tomorrow to speak with someone live

[Dragon-Fur]

@John90909090 

You are welcome.

Sure - sounds like the best option to contact Support.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"