Issue with range on wireless headphones.

[Jakub7712]

I have a problem with my wiereless headset. I had it for 1 month and last week they didnt connect to computer. When I bring them close to the reciver ( like 10cm) they connect and work. Of course they are charged and not far away from reciver ( 1,5m).

ps.

Sorry for my english im not from England 🙂

[praveenbv]

Hi@Jakub7712,Welcome to the HP Support Community!

I understand you have Bluetooth issues with your laptop's Bluetooth headset issue.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Are the Bluetooth drivers listed in the device manager?

Please provide the product number of your PC to assist you better.

Uninstall the Bluetooth driver from the device manager on your PC and install the latest BIOS and Bluetooth drivers using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Please try the steps recommended below.

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth-enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Also, try the steps recommended below.

Press Win + R,” type services.MSC, and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

Try the steps recommended below.

→ Go running (Windows Logo + R) and type “services. MSC” and Enter. 
→ Now find “Bluetooth Support Service” and double click on it. 
→ In General Tab change startup type Manual to Automatic. 
→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name. 
→ Now remove both hidden passwords and restart your PC. 
→ Now Re-install your Bluetooth drivers. You can download the latest Bluetooth drivers from your PC's official website. 
→ If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps. 
→ Go running (Windows logo + R) and type “Regedit” to open the registry editor 
→ In the registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion 
→ In the Current Version find the Current version and change the value 6.3 to 6.2.

Refer to this article to further troubleshoot Bluetooth issues with your laptop. Click Here

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Jakub7712]

Hi. For first the headset doesn't use bluetooth to connect, but radio waves. I noticed that black chip in my transmitter ( thing that I connect to computer) is broken. It heats up quickly. Is there any way to get this little thing? 

The code on the chip is : 1517 2040.

[praveenbv]

Hi@Jakub7712,

Unfortunately, I'm not sure chipset information.

Apologies for all the inconvenience!

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue.,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.