Solved: Keyboard Audio Controls - HP Support Community

Zorro28 · ‎04-05-2026

Hi

Audio controls seem to have stopped working on my keyboard - when I press the mute button I get a microsoft edge support page ??

Does anyone have any idea how to fix

Thanks

Jerry_57 · ‎04-07-2026

Hi @Zorro28,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand the audio controls on your keyboard are not functioning as expected and instead are triggering a Microsoft Edge support page. There are several possible causes and solutions to consider:

Troubleshooting Steps:

Check Keyboard Connection:

Make sure your keyboard is properly connected to your computer. If it's a wireless keyboard, ensure that the batteries are charged or the keyboard is properly synced with its receiver.

Reinstall or Update Drivers:

Go to the Device Manager on your computer and find your keyboard under Human Interface Devices.
Right-click on the keyboard and select "Update driver."
You may also consider reinstalling the drivers by selecting "Uninstall device" and then reconnecting the keyboard to prompt a fresh driver installation.

Keyboard Settings:

Check if the keyboard has any specific keys to switch between different functions (such as a function lock).
Some keyboards have function keys that toggle between media controls and standard function keys. Make sure the correct mode is activated.

Update Operating System:

Ensure that your operating system is up-to-date, as system updates can sometimes resolve issues with peripheral devices.

Check for Conflicting Software:

Verify if any newly installed software might be causing the issue. Software that relates to keyboard customisation or shortcuts might interfere with the normal operation of media keys.

Reset Keyboard:

If your keyboard allows, try resetting. This can usually be done by holding certain buttons simultaneously as per the keyboard model instructions.

I hope this will help.

Take care and have a good day.

Jerry_57
HP Support

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

Jerry_57 · ‎04-07-2026

Hi @Zorro28,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand the audio controls on your keyboard are not functioning as expected and instead are triggering a Microsoft Edge support page. There are several possible causes and solutions to consider:

Troubleshooting Steps:

Check Keyboard Connection:

Make sure your keyboard is properly connected to your computer. If it's a wireless keyboard, ensure that the batteries are charged or the keyboard is properly synced with its receiver.

Reinstall or Update Drivers:

Go to the Device Manager on your computer and find your keyboard under Human Interface Devices.
Right-click on the keyboard and select "Update driver."
You may also consider reinstalling the drivers by selecting "Uninstall device" and then reconnecting the keyboard to prompt a fresh driver installation.

Keyboard Settings:

Check if the keyboard has any specific keys to switch between different functions (such as a function lock).
Some keyboards have function keys that toggle between media controls and standard function keys. Make sure the correct mode is activated.

Update Operating System:

Ensure that your operating system is up-to-date, as system updates can sometimes resolve issues with peripheral devices.

Check for Conflicting Software:

Verify if any newly installed software might be causing the issue. Software that relates to keyboard customisation or shortcuts might interfere with the normal operation of media keys.

Reset Keyboard:

If your keyboard allows, try resetting. This can usually be done by holding certain buttons simultaneously as per the keyboard model instructions.

I hope this will help.

Take care and have a good day.

Jerry_57
HP Support

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Zorro28 · ‎04-07-2026

Thanks Jerry - all sorted

Jerry_57 · ‎04-07-2026

Hi @Zorro28,

That’s great to hear—I’m glad it worked out smoothly for you. Thank you for sharing the update!

Regards
Jerry_57
HP Support

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Keyboard Audio Controls

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Troubleshooting Steps:

Troubleshooting Steps: