Laptop having audio issues

[Ketan45]

My Laptop is having audio issues, it working with bluetooth devices but doesn't work with inbuilt speakers. I tried updating drivers but issues persist.

[Raj_05]

Hi @Ketan45,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with an issue where the built-in speakers on your HP Spectre x360 are not working, but Bluetooth audio devices are fine. Here are a few steps to troubleshoot this problem.

Check Sound Settings:

• Right-click the sound icon in the system tray and select "Open Sound settings."
• Under "Output," ensure that the correct playback device (your laptop’s speakers) is selected.

Check Sound Device Properties:

• In the Sound settings, click on "Device properties" under the output section.
• Ensure that the speakers are not muted and the volume is up.

Check for Disabled Devices:

• Right-click the sound icon in the system tray and select "Sounds."
• Go to the "Playback" tab. Right-click in the window and select "Show Disabled Devices" and "Show Disconnected Devices."
• If the speakers appear as disabled, right-click on them and select "Enable."

Update or Reinstall Audio Drivers:

• Open Device Manager (right-click the Start menu and select "Device Manager").
• Expand the "Sound, video and game controllers" section.
• Right-click on your audio device and select "Update driver."
• If updating doesn’t work, try uninstalling the driver and then restarting your laptop. Windows will reinstall the driver upon reboot.

Check Audio Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select "Additional troubleshooters" and then choose "Playing Audio."
• Follow the prompts to let Windows detect and fix any issues.

Check Audio Enhancement Settings:

• Right-click the sound icon and select "Open Sound settings."
• Scroll down and click "Advanced sound options."
• Click on "App volume and device preferences" and ensure no apps are muted or set to a different device.

BIOS Update:

• Sometimes, an outdated BIOS can cause hardware issues. Check HP’s support website for any BIOS updates for your model.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support