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bill_panorama
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Losing sound, requiring reboot to get it back. Multiple crashes of AUDIODG.EXE

HP Recommended
Envy Desktop 795
Microsoft Windows 10 (64-bit)

Sound (all devices) periodically stops working. I have jack plug, usb and HDMI options, although I almost always just use the jack plug. A reboot get the sound back. I have updated to the latest Conexant device driver (8.65.282.51).

 

The event log show multiple crashes of AUDIODG.EXE. 

Faulting application name: AUDIODG.EXE, version: 10.0.17763.348, time stamp: 0xa0a39b52
Faulting module name: SECOMN64.dll, version: 2.0.8.27, time stamp: 0x5b91ec7b
Exception code: 0xc0000005
Fault offset: 0x0000000000053db0
Faulting process id: 0x1e18
Faulting application start time: 0x01d4ee33bbeaeec7
Faulting application path: C:\WINDOWS\system32\AUDIODG.EXE
Faulting module path: C:\WINDOWS\system32\SECOMN64.dll
Report Id: a2b60243-4aa3-4c14-aabe-08e60a1a81c9
Faulting package full name:
Faulting package-relative application ID

 

The WER report is:

 

PS C:\ProgramData\Microsoft\Windows\wer\ReportArchive\AppCrash_AUDIODG.EXE_335d16b1348ef219fa9213d154eb91c86bd68c_21dd7a97_057d6376> type report.wer
Version=1
EventType=APPCRASH
EventTime=131944352422107482
ReportType=2
Consent=1
UploadTime=131944352427891737
ReportStatus=268435552
ReportIdentifier=6267ea4d-202b-4b61-a837-3cb1f62365d3
IntegratorReportIdentifier=eaf853ea-d71b-42fb-9083-16cb6a8bfbf5
Wow64Host=34404
NsAppName=AUDIODG.EXE
OriginalFilename=audioadg.exe
AppSessionGuid=00003c7c-0000-001e-615c-2480b0c2d401
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!00006c5c04f6b0236414126d5dadbf747e2ef6b0d9fd!audiodg.exe
TargetAppVer=1985//04//03:19:58:19!9cce5!audiodg.exe
BootId=4294967295
HeapdumpAttached=1
TargetAsId=589
EtwNonCollectReason=4
Response.BucketId=65b98e121be38cc9f903a3ca3d35f46e
Response.BucketTable=4
Response.LegacyBucketId=1802464364883997806
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=AUDIODG.EXE
Sig[1].Name=Application Version
Sig[1].Value=10.0.17763.134
Sig[2].Name=Application Timestamp
Sig[2].Value=1cb1ad5b
Sig[3].Name=Fault Module Name
Sig[3].Value=SECOMN64.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=2.0.8.10
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5abae4c4
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000050c10
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17763.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=ee33
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=ee33f79b9ac2ae2a213725334efd5417
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0481
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0481a29d4c2e7403f1062523e4ae4651
UI[2]=C:\WINDOWS\system32\AUDIODG.EXE
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Windows Audio Device Graph Isolation stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\WINDOWS\system32\AUDIODG.EXE
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[5]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[6]=C:\WINDOWS\System32\combase.dll
LoadedModule[7]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[8]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[9]=C:\WINDOWS\system32\MMDevAPI.DLL
LoadedModule[10]=C:\WINDOWS\System32\sechost.dll
LoadedModule[11]=C:\WINDOWS\system32\DEVOBJ.dll
LoadedModule[12]=C:\WINDOWS\system32\PROPSYS.dll
LoadedModule[13]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[14]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[15]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[16]=C:\WINDOWS\System32\shcore.dll
LoadedModule[17]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[18]=C:\WINDOWS\System32\user32.dll
LoadedModule[19]=C:\WINDOWS\System32\win32u.dll
LoadedModule[20]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[21]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[22]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[23]=C:\WINDOWS\System32\audioses.dll
LoadedModule[24]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[25]=C:\WINDOWS\System32\AVRT.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[27]=C:\WINDOWS\system32\SEAPO64.dll
LoadedModule[28]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[29]=C:\WINDOWS\System32\ole32.dll
LoadedModule[30]=C:\WINDOWS\System32\advapi32.dll
LoadedModule[31]=C:\WINDOWS\system32\SECOMN64.dll
LoadedModule[32]=C:\WINDOWS\system32\VERSION.dll
LoadedModule[33]=C:\WINDOWS\system32\WINMM.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\winmmbase.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[36]=C:\WINDOWS\system32\SEHDRA64.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17763
OsInfo[3].Key=ubr
OsInfo[3].Value=253
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=53679
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.253.17763.0-11.0.105
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16287
OsInfo[19].Key=svolsz
OsInfo[19].Value=1861
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180914
OsInfo[22].Key=bldtm
OsInfo[22].Value=1434
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs5_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17763.253.amd64fre.rs5_release.180914-1434
OsInfo[30].Key=buildflightid
OsInfo[30].Value=56DCC875-02E5-4D3F-B28D-5AB4AE897353.1
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:26A3
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Windows Audio Device Graph Isolation
AppPath=C:\WINDOWS\system32\AUDIODG.EXE
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=818082344651E9151CEAD86D4C416E6D
MetadataHash=2020143653
PS C:\ProgramData\Microsoft\Windows\wer\ReportArchive\AppCrash_AUDIODG.EXE_335d16b1348ef219fa9213d154eb91c86bd68c_21dd7a97_057d6376>

 

5 REPLIES 5
Jeet_singh
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@bill_panorama,

 

Thank you for posting your query on HP Support Community,

 

First thing, If the issue started soon after an update, I would suggest you could try performing a system restore: 

HP PCs - Using Microsoft System Restore (Windows 10, 😎

 

If the issue persists, I would suggest here is to download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your PC (Such as Bios, Chipset and Audio drivers)

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

I would suggest here is to Run Windows Updates troubleshooter -

 

Download and install the troubleshooter from this link.

 

Now try to perform Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

If the issue persists, I would suggest here is to uninstall the audio drivers from device manager: 

 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.

 

Let me know how it goes for further assistance!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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bill_panorama
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Thanks Jeet.

 

I went through all the procedures you outlined. I am still losing sound, and the event log is still audiodg.exe crashing.

 

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Jeet_singh
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@bill_panorama,

 

In this scenario, I would suggest you could try to run the test on the audio from F2 (Please remember to capture the failure ID for further assistance).

  • Hold the power button for at least five seconds to turn off the computer.

  • Turn on the computer and immediately press the F2 key repeatedly, about once every second.

  • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

HP PC Hardware Diagnostic UEFI screen

  • Select Component tests.

List of the Component tests

  • Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

If the test passes, as mentioned this could be a software or driver related issue. I would suggest you perform a system reset on the PC.

For more details, please follow this link: HP PCs - Resetting Your Computer (Windows 10)

 

I hope this helps. Let me know how it goes for further assistance.

 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Jeet_Singh
I am an HP Employee

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bill_panorama
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I just wanted to follow up on this. 

 

None of the suggestions made helped - I did find one further hint: I would get a notification that an audi device had been unplugged, followed by a niticifaction that a device had been plugged in. This despite the fact nothing of the sort had happened. Sometime, but not always, I lost sound completely for all devices, and some applications which depend on sound would fail to load. There were also lots of eventwr entries pointing at Conexant.

 

I finally 'fixed' the problem by plugging my speakers into an output port on one of my HDMI screen. I did that about two weeks ago, and have had no issues since.

 

Everything points to this being a problem with Conexant. One other aspect is that I frequently change between users on my desktop. I don't know if this is relevant.

 

Looking at the internet this seems to be an issue going back several years.

 

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Jeet_singh
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@bill_panorama,

 

I'm glad to hear you got the issue sorted out. 

 

Do visit our HP Forums and drop us a message anytime you need help.

 

Thank you 😀

Jeet_Singh
I am an HP Employee

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