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Message 1 of 4
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Flag Post

Microphone Driver

HP Recommended
HP Envy x360 Convertible 15-bp1xx
Microsoft Windows 10 (64-bit)

So my microphone audio driver doesn't work full stop. I had it before and had to complete wipe it off my PC and reinstall from online did fix it however it clearly wasn't permanent. I have run out of ideas and would appreciate help asap.

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@CazzJann Welcome to HP Community!

 

I understand that you are looking for a microphone driver.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Message 3 of 4
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HP Recommended

Please can I have more than a google search.

The computer cannot detect the issue. Which is why I had to reinstall it manually the first time. Windows is fully updated.

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HP Support Agent
HP Support Agent
10,488 10,491 453 719
Message 4 of 4
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HP Recommended

@CazzJann

 

I understand your concerns.

 

There are no microphone drivers separately.

 

I would suggets you uninstall the audio drivers, update the chipset drivers. Restart the computer then install the audio drivers.

 

Also, update the BIOS.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers

 

Have  a nice day!!

 

 

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