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- HP Community
- Desktops
- Desktop Audio
- Microphone not working
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03-25-2020 07:35 AM
Hello,
I am currently on a committee in our town and we will be doing meetings with Zoom. Yesterday I connected to a workshop for Zoom and I could see a message near the microphone icon that indicated the microphone could not be detected. I have googled this subject and tried to resolve myself but to no avail. I was also told the computer I purchased does not have speakers so I purchased external speakers quite sometime ago and have them plugged in and setup. The speakers work fine but not able to resolve the microphone part.
Solved! Go to Solution.
Accepted Solutions
03-27-2020 04:11 PM
@Rugbymom
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Step 1: Check the microphone hardware
- Step 2: Update the audio driver
- Step 3: Use the Troubleshooting tool
- Step 4: Configure the sound settings in Windows. Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting steps.
Click here: https://support.zoom.us/hc/en-us/sections/200319096-Audio to ZOOM Audio issue.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
03-27-2020 04:11 PM
@Rugbymom
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Step 1: Check the microphone hardware
- Step 2: Update the audio driver
- Step 3: Use the Troubleshooting tool
- Step 4: Configure the sound settings in Windows. Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting steps.
Click here: https://support.zoom.us/hc/en-us/sections/200319096-Audio to ZOOM Audio issue.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
03-28-2020 01:05 AM
- Week ago got HP Pavillion 595-p0039c Rfrbd PC
- Its a desktop, Certified Refurbished
- Microphone not woking
- Using microphone with phone calling software called Madergy.
- When phone call is made, i can hear them, but they cannot hear me.
- In other words, caller can hear out, but receiver cannot hear in.
- Please help if you can, please.
03-28-2020 11:50 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Have you tried above-suggested troubleshooting steps?
- Did you make any changes to the settings of your PC prior to the issue?
- When was the last time it worked fine?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
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