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jkvmedina
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Missing Bluetooth Stereo Audio Driver

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HP Pavilion p6620f Desktop PC
Microsoft Windows 7 (64-bit)

I've installed the CSR Harmony Wireless Software Stack x64 that came with my CSR 4.0 bluetooth dongle. I can connect to  my bluetooth speakers and headphones, but  there is no sound. The Device Manager states that the driver is not correct and can't find it automatically . Can anyone provide a link to the correct driver? Thanks.

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old_geekster
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@jkvmedina, welcome back to the forum.

 

Try this to see if it works:

 

  1. In the search type" Device manager" and open it.
  2. Click on the small arrow next to either "Bluetooth" or "Universal Serial Bus controllers"
  3. Right click on "CSR" and select Update Driver
  4. Select" Browse my computer for driver update"
  5. Select on bottom "Let me pick from a list of available drivers on my Computer"
  6. Select "Generic bluetooth Driver"

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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jkvmedina
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This is what I see when I view the Device Manager

 

missing bluetooth peripheral device.jpg

 

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old_geekster
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Thank you for the additional information, @jkvmedina.

 

Here is one last driver that may work.  If not, I suggest that you contact Tech Support for the dongle.  They are the experts on their products.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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jkvmedina
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Thank you for the link to the CSR drivers. I installed them and, while I can now link my Pavilion p6620f Desktop to my android phone, unfortunately I am still getting  the CsrBtPort_Enumerated_Device_00 error and am unable to use my bluetooth speakers or headphones.


missing bluetooth peripheral device1.jpg

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old_geekster
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As I stated in my previous post, you should contact CSR's Tech Support/Customer Support for help.  They are the experts on their products and should be able to help you solve your problem.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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