Monitor Audio Issues

[Weston11]

My monitor has never had this issue before, but I recently brought it back to my campus, and the audio I used to get from my HDMI cord no longer outputs. I tried to update my drivers, but my monitor does not have a driver for Windows 11. What do I do?

[Pallipurath]

Hi @Weston11,

Welcome to the HP Support Community.

Thank you for posting your query.

If your monitor used to provide audio via HDMI and has stopped, even though you've moved it to a different location or updated your operating system to Windows 11, there could be several reasons behind this. 

Here are some steps to troubleshoot and potentially resolve the issue:

Select HDMI as Default Audio Device:

• Right-click on the sound icon in the taskbar.
• Select "Sounds" or "Sound Settings."
• Go to the "Playback" tab.
• Ensure the HDMI device is set as the default device. If it's not visible, right-click and select "Show Disabled Devices," then enable the HDMI audio output.

Update Graphics and Audio Drivers:

• Use the Device Manager to update the drivers for your graphics card and audio device.
• Press Windows + X and select "Device Manager."
• Expand "Sound, video and game controllers."
• Right-click your audio device and select "Update driver."
• Similarly, update your display/graphics driver under "Display adapters."

Check Windows Update:

• Go to Settings 
• Update & Security 
• Windows Update.
• Click "Check for updates" to ensure all updates, including drivers, are installed.

Connect the Monitor to Another Device:

• Test the HDMI connection with a different device to rule out any cable or monitor issues.

UEFI Test for Audio:

• Turn on or restart your computer.
• Quickly press the Esc key repeatedly until you access the Startup Menu.
• Then press F2 to open the HP PC Hardware Diagnostics UEFI.
• Select Component Tests:
• When the diagnostics menu appears, select "Component Tests" from the menu.
• Select Audio Tests:
• In the Component Tests menu, look for the "Audio" option. 
• Speaker Test
• Microphone Test
• Run the Test
• Select the specific audio test which is speaker.
• Follow the on-screen instructions to complete the test. This may involve listening to sounds or recording audio to check for proper functionality.

I hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.