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Locked

‎07-03-2023 03:24 AM

HP Recommended
Product: HP Z440 Base Model Workstation
Operating System: Microsoft Windows 10 (64-bit)

I've been using this PC for 3 years+ and last month my USB mic (Samson Q2U), Sony Bluetooth headphones (via a USB dongle) and wired earphones constantly disconnect. This doesn't cause a Windows pop-up. It can last for a split second (annoying when listening to music) or a few minutes, but the main problem is that it means chaos on video calls and podcast records which I rely on daily.

 

Since the inputs are USB, audio jack and Bluetooth, I have to assume it's a sound card issue? But then my C270 Logitech webcam audio seems to work and the built-in speakers don't glitch when playing audio. I recently moved house and I'm concerned the sound card maybe shook loose despite the protection around the tower unit. 

 

Any suggestions?! 

 

HP Support Assistant found no issues with my audio devices.

 

(Windows 10 Pro N)

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