Mute button stuck on

[Vincent24123]

Hello, I am having an issue with my sound. The mute button is stuck on and I don't know how to fix it. I tried every method and still can't fix the issue. So, if anyone can help me that would be great. It has been like this all weekend and I don't know how it happened. I might've pressed a certain key to enable it. but I don't know..

[PGS008]

It started a few days for me as well and I have tried everything. I am not sure what the issue is either.

[asmita6658]

Hi @Vincent24123

Welcome to the HP Support Community. I'd be happy to assist you. 

Please try these steps - 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

 Also, try updating the computer - 

Step 3 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 4 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

Hope this helps! Keep me posted. 

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