Muted Microphone

[GOLDSLAM]

My microphone is muted and I do not know how to unmute it. All of my drivers are updated, all of my security permissions are set that it can be accessed and my microphone is active.

When I run Troubleshooter, it says my microphone is muted, but doesn't provide a reason why or a way to unmute it.

When I go into Microphone properties and the Levels tab, I get this (below) and it won't let me click on the muted speaker icon.

Can anyone please provide suggestions on how to solve this problem?

[Echo_Lake]

@GOLDSLAM

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Check the microphone hardware (It's for both Notebook and Desktop PCs) 
• Step 2: Update the audio driver
• Step 3: Use the Troubleshooting tool
• Step 4: Configure the sound settings in Windows
• Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[GOLDSLAM]

Thank you for the suggestion.

None of the suggested options helped unfortunately.

The drivers have been updated, the microphone has been enabled and changing the settings did not affect the muted option. 

[sandytechy20]

@GOLDSLAM

Update the Bios, chipset and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[GOLDSLAM]

I ran both the HP Support Assistant and Windows Update and installed and updated everything that was pending. No change to the muted status. It seems like normally I would be able to click the little speaker icon and unmute the microphone, but currently it wouldn't let me do so.

[Echo_Lake]

@GOLDSLAM

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.