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‎11-12-2023 02:44 PM

HP Recommended
Product: HP ENVY Desktop - 750-137c
Operating System: Microsoft Windows 10 (64-bit)

I cant get in contact with a real person due to the chat bot saying my Product number is invalid. But I restarted my pc and now my PC is acting like it never had Bluetooth capability's. I contacted Windows support and they said to contact here. They said I needed to reinstall drivers. But no one has been able to help me. I use this PC on a daily basis for work things and school things and I cant have this issue. Its all greyed out and I dont know what to do. 

KrisBennett_0-1699825319885.png

Can anyone help PLEASE 😞

 

Category:
1 REPLY 1

‎11-15-2023 06:56 AM

HP Recommended

Hi @KrisBennett,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop.

 

Kindly refer to the steps on this link and let me know if that resolves the issue.

 

Also, update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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