My HP 150 wireless mouse Is not working

[Raj1312]

Hello Team, 

I bought HP 150 wireless mouse through Amazon and it was bought on Jan 2024. It's not working now. Can this be checked?

[Sneha_01]

Hi @Raj1312,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 150 wireless mouse, purchased in January 2024, is no longer working, here’s a step-by-step guide to troubleshoot the issue and determine the next steps:

**1. Check Basic Connections

• Batteries: Ensure that the mouse batteries are properly installed and have sufficient charge. Try replacing the batteries with new ones to see if that resolves the issue.
• USB Receiver: Make sure the wireless USB receiver is securely connected to a USB port on your computer. Try plugging it into a different USB port.

**2. Check for Interference

• Wireless Interference: Wireless devices can sometimes experience interference from other wireless devices or electronics. Try using the mouse in a different location or moving other wireless devices away from the mouse and receiver.

**3. Test the Mouse on Another Device

• Different Computer: Connect the USB receiver to a different computer to see if the mouse works there. This helps determine if the issue is with the mouse or the original computer.

**4. Update or Reinstall Drivers

• Device Manager:
  • Right-click on the Start menu and select Device Manager.
  • Expand Mice and other pointing devices, right-click on your mouse, and select Update driver.
  • Choose Search automatically for updated driver software.
• Manufacturer’s Website: Check the HP website for any available drivers or software updates for your mouse.

**5. Check for Hardware Issues

• Physical Condition: Inspect the mouse for any visible damage or defects. Ensure that the buttons and scroll wheel are functioning properly.
• Clean the Mouse: Sometimes dust or debris can affect the performance of the mouse. Gently clean the mouse, especially around the optical sensor.

**6. Reset the Mouse

• Reset Procedure: Some wireless mice have a reset button or a pairing button. Consult the mouse’s manual or HP’s support website for instructions on how to reset or re-pair the mouse.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support