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Ssharma0667
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Message 1 of 2
239
Flag Post

My laptop audio is not working

HP Recommended
LAPTOP-V5M2D1B4
Microsoft Windows 10 (64-bit)

please help me out with audio my laptop Audio is not working 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Ssharma0667,

 

I reviewed your post and I understand that the audio is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

What is the exact issue you are facing?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

- Click on "Playing Audio".

- Follow the on-screen instructions.

 

If you continue facing the issue, then uninstall the audio driver and download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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