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‎10-30-2020 06:29 PM

HP Recommended
Product: HP Pavilion All-in-One - 24-xa1149 Product Number 5QB63AA#ABL
Operating System: Microsoft Windows 10 (64-bit)

My pc was working fine yesterday with my desktop speakers and today there is absolutely no sound after I started up the computer.  I just bought this pc the ending of September.  I tried different desktop speakers which all work as I tried them on other devices, I also researched on how to access the device manager and also went to the HP diagnostic Centre to perform test on sound everything always comes back with zero issues.  I do not know why volume is not working as I tried playing my prime tv, netflix and youtube with all volumes on my pc turned up and also the ones on the apps and as well as youtube, I went with all the suggestions so I thought I would for any updates for the computer but its all up to date, but still no volume.  So please help me find the issue to resolve this matter, as I need this pc its where I do work and conference calls on.

2 people had the same question
1 REPLY 1

‎11-02-2020 11:02 AM

HP Recommended

@E-Aub001

 

I reviewed your post and I understand that you are not getting any sound from the speakers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tested with headphones?

 

Meanwhile, I recommend you uninstall the audio driver from the device manager and then download and install it from the below link.

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108993.exe

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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