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Efrenel
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Message 1 of 5
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Solved!

My speakers' sound is distorted and the music playback gets slow. I have Windows 10.

HP Recommended
HP slim desktop 260-p026
Microsoft Windows 10 (64-bit)

My speakers' sound is distorted and the music playback gets slow.  I have Windows 10.

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A4Apollo
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Message 2 of 5
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Hey there! @Efrenel, Thanks for stopping by HP forums!

 

I understand you have audio issues with your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes to your PC?

 

As you mentioned the sound plays distorted from your PC.

 

Please uninstall the audio driver from device manager and install the latest audio drivers and BIOS on your PC and check if it helps.

 

Go to windows desktop

Hold Windows key + Letter R key.

Run dialog box would open type devmgmt.msc

Device manager window will open.

Expand Audio and inputs.

Right click on the audio Realtek HD Audio driver and click uninstall.

Restart your PC.

 

Please update the audio drivers using this link.

 

Update the BIOS using this link.

 

 

 

Let me know if this helps!

Have a wonderful day ahead! 🙂

 

A4Apollo
I am an HP Employee

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A4Apollo
Retired
Retired
17,747 10,786 1,305 1,767
Message 2 of 5
Flag Post
HP Recommended

Hey there! @Efrenel, Thanks for stopping by HP forums!

 

I understand you have audio issues with your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes to your PC?

 

As you mentioned the sound plays distorted from your PC.

 

Please uninstall the audio driver from device manager and install the latest audio drivers and BIOS on your PC and check if it helps.

 

Go to windows desktop

Hold Windows key + Letter R key.

Run dialog box would open type devmgmt.msc

Device manager window will open.

Expand Audio and inputs.

Right click on the audio Realtek HD Audio driver and click uninstall.

Restart your PC.

 

Please update the audio drivers using this link.

 

Update the BIOS using this link.

 

 

 

Let me know if this helps!

Have a wonderful day ahead! 🙂

 

A4Apollo
I am an HP Employee

View solution in original post

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Efrenel
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Message 3 of 5
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I am so thankful for the solution you suggested.  Now I am enjoying my music.  In fact I have a Bose speaker and was wondering why the sound was so distorted and the playback was getting slow.  Thank you and thank you.  You're a true blessing!!!  :generic:

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A4Apollo
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17,747 10,786 1,305 1,767
Message 4 of 5
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Hi! @Efrenel! You're welcome and thanks for your kind response,

 

I am glad to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

 

Take care,            

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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Efrenel
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Message 5 of 5
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You know what ... last night I was very happy with my computer ... sound was playing really good.  Today I played some music and the same problems are back.  Sound is distorted and playback is getting slower.  Maybe my desktop's audio card is bad.  I still have the warranty until October 2017.  Can I replace this at the store where I bought it?  I hope I can. 

 

Please advise.  Thanks.

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