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06-30-2018 11:46 PM - last edited on 07-15-2018 02:59 PM by Cheron-Z
ALL IN ONE
HP TOUCHSMART 520 PC
MODEL - 1030
SERIAL NUMBER - 
PRODUCT NUMBER - QP790AA#ABA
OPERATING SYSTEM - WINDOWS 10 64BIT
NO SOUND **
Note - I'm an average computer user with novice understanding of how things work.
Out of the blue I started recieving a pop up with the message conataining something about my windows system being expired etc. I try to update it and it asks for some product key number which i know nothing about nor how to obtain. Enlight of this problem i decide to factory reset the computer to its original settings after doing some research on the issue and deeming it a safe way to fix the issue at hand. After doing so, not only did it stop the pop up message from Windows about the expired Product key, I no longer had sound on my pc which is a Beats Audio Allin in one PC with 2 built in speakers. The Speaker icon located to the far right of my taskbar now has a red "X" next to it instead of showing the volume bar. Under normal circumstances when I click on the speaker icon a bar appears so I may increase or decrease volume. Presently, when i click on the speaker icon with the ''X'' logo next to it the system automatic goes into a "detecting problems'' loading mode. From there I've been informed through the system that the issue has been fixed and drivers have been updated but a resart of the pc is necessary to apply changes. I've done that numerous times all ending with no success. I'd like to add when right clicking the speaker icon on my taskbar i get a dropdown menu with 3 options listed as follows
1- "Speaker Setup (UKNOWN" - when clicked on it only offers to choose the option "off"
2- "Sounds" - when clicked on opens up a window with 4 tabs
Under the playback tab reads No playback audio devices installed
"When clearly there is one installed but it isn't registering somehow and won't update due to some issue with a device attached to the system that isn't functioning properly.
Could that device be my built in speakers?
I've exhuated all possible options to my knowledge. I've opened Device Manger (Control Panel). Than proceeded to croll down to the tab that read
- "SOUND/VIDEO/GAME CONTROLLERS"
After opening the file's contents, from my understanding it appeared to be my sound/audio driver (listed below)
- "IDT HIGH DEFINITION CODEC"
I than right clicked in the audio driver and was given 3 options :
1- Update driver
2- Disable the device and/or
3-Uninstall the device.
In hopes of resolving the problem i figure a good ol' update would do the situation best.
I proceed to update and the system gives me and option to search automatically for updated driver software or browse my pc for downloaded driver software. I proceeded by to do the automatic search. As the bar loaded it found the driver and for a split second said it was installing the driver than took a turn for the worst. A message appeared stating the following
"Windows found drivers for your device but encountered an error while attempting to install them"
"IDT HIGH DEFINITION AUDIO CODEC"
"A device attached to the system is not functioning"
NOTE: I have disabled and unistalled this driver multiple times and have downloaded the same driver through the HP support system. In the process of downloading the driver i ran into a hiccup. After the HP SUPPORT system recognized my pc it gave me the option to choose an opering system which only showed Windows in the dropdown. Upon selecting Windows I was given the option of choosing only Windows 7 or Windows 8. (NOTE- IM RUNNING WINDOWS 10 - 64 BIT)
Out of pure desperation I chose Windows 8 - 64 Bit off the dropdown and proceeded to download the driver which ended up failing . Worth a shot i figured but of course no compatibility. I aquired this pc through a aquaintance. I'm sure when originally purchased it was running either Windows 7 or 8. Now thats its running Windows 10 maybe it hasnt registered through the pc or something.
Does this all link back to the product key being expired?
Any input would help a great deal. As you may all know the FIFA WOURLD CUP airs daily with soccer matches that i follow closely and watch on my pc which is in my mancave. With this sound problem i cannot enjoy the game fully without the commentary and sound forcing me to watch in the living room. Yea there's a big nice tv but with that comes two screaming kids and much more disturbances. lol
Thank you for taking the time out to read and help!
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