• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-28-2025 06:02 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Had to turn computer (HP p7-1414 PC) off because keyboard not working right. Didn't work. Unplugged old keyboard, plugged new one in. Keys working OKI but now I don't get sound. No error messages. No SW or driver changes. Connected by wifi through Comcast. Looked up problem, AI said maybe the audio driver needs changing. Went to HP to get audio driver. Clicked on "Driver". Got this box. Don't know how to find driver.

Category:
3 REPLIES 3

‎02-28-2025 06:55 PM

HP Recommended

You probably need to install the W10 IDT audio driver.

 

Tempo High-Definition Audio Driver (Original IDT)

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

 

Restart the PC after installing the driver.

 

Was this reply helpful? Yes No

‎03-02-2025 10:13 PM

HP Recommended

Thank you. The day after I posted that, everything started operating normally. I have no idea why, but it's very nice to be functional again.

Was this reply helpful? Yes No

‎03-03-2025 05:55 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.