• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-14-2024 04:41 PM

HP Recommended

I am trying to install realtek audio driver sp147054.exe as I can't get support from HP for OS windows 24H2. Latest version is 23H2.  In device manager, Sound, Video, game contollers folder, I had uninstalled the Realtek driver and rebooted thinking it would reinstall. When I tried to install using exe above, it fails: in log file from C:\SWSetup\sp147054 I reads: 12/14/2024 4:51:27 PM][ACT] Validate Package Content by Security Catalog [ERR] Following File(s) are missing from Package - FAILURE.FLGI have  already gong back to 23H2 OS version once and back to 24H2 (took well over an hour each way)  Intel site warns trying to download the Realtek driver from other non Windows or HP site, could mess up

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-14-2024 05:33 PM

HP Recommended

I found the solution for me. I ended up using the Intel website to download and install the correct drive their installtion support assistant identified.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-14-2024 05:33 PM

HP Recommended

I found the solution for me. I ended up using the Intel website to download and install the correct drive their installtion support assistant identified.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.