No Audio Device Installed (+Code 19)

[Coffincore]

Hi,

I have a problem after a recent update (I think it updated, I'm not sure). My computer says the error is a Code 19 error and when I went into the event viewer to look at the event/change long of the audio drive it says:

Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_103C2B45&REV_1000\4&1A6278E5&0&0001 was deleted.

Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}

Which occurred on 2018-01-23 at 3:00:01AM and the Event ID is 420

Afterward at 3:00:12AM the same morning, 2018-01-23, it registered an Event ID 430
Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_103C2B45&REV_1000\4&1a6278e5&0&0001 requires further installation.

I've tried every "simple" solution to the driver error such as:

• Restarting the PC
• Attempting to update the drivers automatically (it repeatedly told me every attempt that "The best drivers already have been installed.")
• Manually Installing drivers from the RealTek and Intel websites (Having to delete the old driver or overwrite it every time to no avail, nothing worked.)
• Installing drivers via HP Support Assistant
• In between every installation I restarted the PC

Nothing worked at all, this is what my sound devices look like:

I tried reinstalling all the drivers with a warning sign/! on it, nothing worked, even when restarting the computer after every installation. There were also chipset updates on HP Support Assistant but after installing all of those, still no change again. I have no idea what to do or what to fix at this point, I cannot afford an external hard drive at the moment so I have no driver to backup my files/computer to at the moment.

Please help

[MKazi · Accepted solution]

@Coffincore

Thank you for posting on HP Forums, MKazi is at your service. 

I understand that you have an HP Pavilion All-in-One - 23-q119 PC. I read that post a recent update, the audio drivers are not working. I appreciate the steps you have performed and have certainly done a good job. Not worry, I'll do my best to help you. 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 
NOTE: You may skip the steps which you have already attempted.

• Let us start with a Microsoft System Restore. This will rollback the laptop to an earlier date when everything worked fine. This will not delete your data. 

Post a successful Microsoft System Restore, you may open the device manager. Under "Sound, video and game controllers" if there is a yellow exclamation mark then let us uninstall the drivers and then reinstall them. The following steps will help:

• Right click on the audio drivers one by one and select uninstall. 
• Close the device manager after the audio drivers are uninstalled.
• Please download and install the drivers from this link. 

Once the audio driver reinstalled, please attempt to play an audio file. If the issue persists then you may continue with the following steps:

• Right-click the speaker icon  in the taskbar and select Troubleshoot sound problems.

• Select the device you want to troubleshoot and click Next.

• Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).

Figure : Detecting problems

• When the troubleshooter is done, the Troubleshooting has completed page is displayed, listing any problems found and what changes were made to the computer.
  
  NOTE: For detailed information about the troubleshooting, click View detailed information in the troubleshooter window.
• Click Close.

Figure : Troubleshooting completed

• If a recommended action is displayed, select Apply this fix.

I sincerely hope these steps should fix the issue. You may attempt a Microsoft Push Button Reset if the problem continues. This repairs your computer by reinstalling the operating system. This can be done either while preserving your personal data and customizations, or removing all your personal data.

I genuinely hope the issue gets resolved without hassles and the unit works great. Feel free to let me know how it goes. Good luck! 🙂

[Coffincore]

Restarting the system and the rollback didn't work; however, recovering the pc and reinstalling windows worked! Thank you so much!

[MKazi]

@Coffincore

You're most welcome.

I'm glad that the issue is fixed. You've been fabulous to work with considering your superb technical skills, remarkable patience and great attitude. Kudos to you for that.

Take care! 🙂