No Audio on ENVY 32 All-In One

[Bryan_D]

Good idea to take a Restore Point.

I also use ‘Acronis Trueimage’ to make system backups, at 0900 daily, to an external 8TB Thunderbolt HDD. It has saved my bacon a few times, especially after I updated the nVidia drivers and it caused the PC to power-off every 30 seconds with no warning - So beware those unattended nVidia updates! (Separate thread here )

[mtiede]

I think my backup box is 16TB Netgear mirrored (to 8TB).  I use that with File History (although file history has been scaring me lately.  I THINK what may have been happening is that OneDrive was doing some backup and File History decided it didn't have to include those.  So I was seeming to miss files.  Now I have "unlinked" OneDrive and just back some stuff up to there occasionally.

I probably would have gone with OneDrive alone except when I first tried doing that a few years ago, it sucked.  It tried to compare the files on OneDrive to the local disk to see what changed and it would eat the CPU and Disk so that I could hardly get anything done.  I think it was checking some of the 40,000+ videos and photos I have.  About 256gig of files.

HOPEFULLY, File History will do the right thing now that OneDrive is unlinked, but it has shaken my belief in it.  And I suspect that File History will be one of the next things for Microsoft to drop.  (like the Kinect, their stores, Silverlight, the Band, Windows Phones (I loved my 950XL which is still better camera than the Samsung Galaxy S10 I got to replace it) etc. etc.)

[agtom]

I have had exactly the same problem in early July Realtek audio just stopped making any sound (the system had upgraded to the Windows 10 May 2004 update about 3 weeks prior to that.  The hardware diagnostics produced sound from the speakers and my bluetooth headphones produces sound.  After numerous calls to support it was evident that nothing was going to fix the issue.  To compound my problems neither an OS reset or HP recovery would work both would crash out before complete.  In the end HP sent me a USB recovery stick and I have to go through the palaver of reinstalling the OS and all my apps and data. 

Yesterday  some 3/4 weeks later the same thing happened out of the blue the sound stopped working and none of the troubleshooters brought sound back.  On this occasion I was able to roll back to an earlier version of Windows 10  (pre 2004) and bingo I have sound again but already Windows is telling me to update Windows 10 to 2004.  I have been able to prevent Windows 10 temporarily from updating but fear it is only a question of time before I am in the same situation of no sound again.  Come on HP and Realtek sort this out; this is an expensive, premium bit of kit and you expect to get sound out of it!

[mtiede]

FWIW, Windows 10 2004 works fine for me.  Still have sound.  I think the problem is the Realtek drivers.  I've had problems with Realtek putting out stuff that doesn't work before (on other devices).  I'm afraid to try to do those 2 Realtek updates again.  They are not critical updates so I haven't done them.  They are just sitting there in HP Support Assistant and are not auto updating.