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‎03-17-2020 02:20 PM

HP Recommended
Product: Envy All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Hello All!  I purchased an Envy All-in-One and have not had audio for a year now.  I have tried every fix that I'm capable of implementing and nothing is working.  Please help!  Thank you in advance!

1 person had the same question
5 REPLIES 5

‎03-17-2020 02:27 PM

HP Recommended

Hi:

 

What is the full model number or product number of your all in one PC?

 

Use this guide to find that information.

 

https://support.hp.com/us-en/document/c01492484

Was this reply helpful? Yes No

‎03-17-2020 02:43 PM

HP Recommended

Model #: 27-b255qd

Product #: X6C18AA#ABA

 

Thank you so much for your help.  🙂

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‎03-17-2020 04:04 PM

HP Recommended

You're very welcome.

 

Looks like there are a few folks that have had audio issues with that model series.

 

See if the post marked as the solution in green works for you...

 

https://h30434.www3.hp.com/t5/Desktop-Audio/No-audio-suddenly-on-my-HP-All-In-One/td-p/7211492/page/...

 

I was hoping that your model was the older envy 27 with the IDT audio and no W10 drivers.

 

That I could have helped you with.

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‎03-17-2020 04:10 PM

HP Recommended

I will go look at that link with solution in green to see if it works.  Thank you for your help!

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‎03-17-2020 04:13 PM

HP Recommended

Anytime.

 

I hope it works for you. 

 

Terrible that such a new model PC seems to have audio problems not unique to you.

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