No Audio output device

[GRP2011]

Red x on speaker icon. 1) Updated Windows audio drivers &  HP Realtek audio drivers, uninstalled/reinstalled drivers from HP support  2) Reinstalled Windows 3) Updated BIOS  4) All Windows  updates applied 

Anything else I can try? 

[KrazyToad]

@GRP2011

Welcome to HP Support Community

I would like to help

I appreciate all your efforts and expertise in Troubleshooting this issue

At this point I suggest you run an Audio Test and let me know the outcome of the Test

- Hold the power button for at least five seconds to turn off the PC.

- Turn on the computer and immediately press Esc repeatedly, about once every second.

- When the menu appears, press the F2 key.

- On the main menu, click Component Tests and Audio

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[GRP2011]

Hello:

I did a SYMPTOM TEST/AUDIO PLAYBACK TEST = Not Available

I also tried COMPONENT TEST/AUDIO TEST = Not supported on this system

Anything else I can try? 

[KrazyToad]

At this point I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

[Cathy38]

This information is very bad.