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Locked

‎07-13-2020 09:48 AM - edited ‎07-13-2020 09:54 AM

HP Recommended
Product: HP TouchSmart 610-1100me Desktop PC

Lost sound after resetting my pc, OS: Windows 10 Pro 64Bit

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6 REPLIES 6

‎07-13-2020 09:51 AM

HP Recommended

Hi:

 

See if installing this W10 IDT audio driver works on your model.  Restart the PC after installing the driver...

 

6.10.6504.0     July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

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‎07-13-2020 11:50 AM

HP Recommended

I can't download the file 
it's showing a message that "

"This site can’t be reached"

tried 3-4 times

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‎07-13-2020 12:03 PM

HP Recommended

Works fine for me.

 

I just downloaded the file with no problem.

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‎07-13-2020 12:18 PM

HP Recommended

AFTER THIS MESSAGE INSTALLATION CLOSED AUTOMATICALLY

 

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‎07-13-2020 12:28 PM

HP Recommended

Unfortunately, since that driver didn't install, I don't have any other suggestions for you to try.

 

Sometimes it works on older model desktop PC's, and sometimes not.

 

Since your PC is not supported for W10 by HP,  you may want to consider reinstalling W7.

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‎07-14-2020 07:33 AM

HP Recommended

HI

Try this:-

Click settings

choose update & security

Click get help

type audio

choose yes to run a scan and see if this fixes your problems

Regards

Stephen

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