• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP TouchSmart 610-1100me Desktop PC

Lost sound after resetting my pc, OS: Windows 10 Pro 64Bit

Capture 1.PNG

 

Capture 2.PNG

 

Capture 3.PNG

 

Capture 4.PNG

 

6 REPLIES 6
HP Recommended

Hi:

 

See if installing this W10 IDT audio driver works on your model.  Restart the PC after installing the driver...

 

6.10.6504.0     July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

HP Recommended

I can't download the file 
it's showing a message that "

"This site can’t be reached"

tried 3-4 times

Capture.PNG

 

HP Recommended

Works fine for me.

 

I just downloaded the file with no problem.

HP Recommended

AFTER THIS MESSAGE INSTALLATION CLOSED AUTOMATICALLY

 

Capture 5.PNG

HP Recommended

Unfortunately, since that driver didn't install, I don't have any other suggestions for you to try.

 

Sometimes it works on older model desktop PC's, and sometimes not.

 

Since your PC is not supported for W10 by HP,  you may want to consider reinstalling W7.

HP Recommended

HI

Try this:-

Click settings

choose update & security

Click get help

type audio

choose yes to run a scan and see if this fixes your problems

Regards

Stephen

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.