No audio and input devices, no touch device

[RobEd1]

I recently got the blue screen of death, I reset with an option of keeping my files. However I still lost my files, but worst the touchscreen is not working, and i have no input and output audio devices.

[itsmyname]

@RobEd1 -- run the HP Support Assistant, to see if it will identify & download the missing device-drivers.

[itsmyname]

@RobEd1 -- open a command-line prompt, and enter DIR C:\Users and press Enter.

Do you see just two entries, namely "Public" and your own ID?

If you see other folder-names, open each folder, and look for your files/folders.

[RobEd1]

HP Assistant no longer on device and I am unable to download the current version.

[RobEd1]

I am able to get some files from the Norton Cloud Backup. However the biggest identifiable issue is the touchscreen is no longer there and i have no input and output audio devices.

[RobEd1]

Current Windows version 21H1

[Prométhée · Accepted solution]

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

Advice for asking the "Very Best Question"

First-Time-Here-Learn-How-to-Post-and-More

[itsmyname]

@RobEd1 --  I am unable to download the current version.

That is a very high-level executive summary of your issue.

If you want a technical solution, please supply some technical details.

Can you find the software on HP's web-site?

Can you successfully download the software onto your computer?

When you launch the software on your computer, what happens? Error-message? Computer crashes? Other?